case study

How Lucien Bikes Spent 95% Less Time on Expenses

Lucien Bikes had a slow and inefficient expense process. Reconciling expenses made by cards required scanning of every receipt and manually categorising each expense. Tracking expenses through Excel added to the administrative burden.

Lucien Bikes

Some context

In the world of business expenses, the seemingly insignificant can start adding up and taking a toll on your hard-earned profits. At Mobilexpense, we focus on getting the details right to save our customers’ most valuable resources: their employees’ time.   

Which is why we launched our new Mobilexpense cards, the seamless complement to our expense management app. And the best part? You can manage it all from your smartphone.   

While we are firm believers in our own product, we prefer to share what our customers have to say about the combined cards/expense management solution. Therefore, we reached out to Gerald Evers, CFO at Lucien Bikes, a Mobilexpense customer since early 2023, to hear what he had to say about how Mobilexpense Cards simplified their company card ordering and expense processes. 

After embracing Mobilexpense Credit Cards alongside the Mobilexpense app, here's what Gerald has to say: 

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F
ind out how their expense administrations turned upside down after choosing to use Mobilexpense. 

The challenge

“Time-consuming, laborious and a nightmare” are just a few words that Gerald used to describe Lucien Bikes’ struggle with company expenses in the past.  

At Lucien Bikes, employees used to make their transactions with standard cards issued by the bank. This meant that the financial administration team had to download the monthly card statements while hoping that each employee had correctly collected and scanned all their receipts and put them in an Excel.

“It was a lot of work for poor quality” said Gerald about the company’s prior expense process. 

A further thorn in their side was the process of ordering company cards. The request used to have to go through the Group’s treasury department to the bank and required multiple documents to be signed as well as a lengthy game of email ping-pong. In other words, ordering cards was a tiresome and time-consuming process. 

The solution 

Enter Mobilexpense Credit Cards and Mobilexpense app. Gerald discovered this dynamic duo while searching for a way to simplify their convoluted expense management process. The decision was a no-brainer; no more banks, no more paper trails, just a streamlined, automated system.

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The advantage of using Mobilexpense cards is that users can own the virtual cards in their electronic wallets, and the company has seen no need to pay for plastic cards. As soon as an employee makes a purchase with the card, they get a notification on their mobile phone, prompting them to upload their receipt, which reduces the number of lost receipts to almost zero. 

Control and speed 

Instead of filling in “hundreds” of documents for the bank to request a simple card, Gerald can now create or cancel cards immediately, himself. No bank, no post, no papers to sign and send. Everything is just one click away - fast and practical. 

An investment that pays off 

If time is money, then that's precisely what Lucien Bikes found. When a solution saves you time, simplifies your work, and lets you focus on what truly matters for your business, it's a smart investment. For Lucien Bikes, embracing Mobilexpense cards was one of their most profitable moves in the past year. 

“I'd say it's good value for money. I think it's worth it in terms of simplification and the hours of work that are freed up by this investment. It's one of the most profitable things we've done in the last 12 months.” 

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In a nutshell 

The transformation was nothing short of revolutionary. Lucien Bikes saw a whopping 95% reduction in time spent linked to expenses. The adoption of Mobilexpense Credit Cards and the Mobilexpense app streamlined their expense management process, proving that a little automation can go a long way.

Employees at Lucien Bikes now enjoy a future where expense management is a breeze, and paperwork is a relic of the past.

About the company

Lucien Bikes aims to be a part of the new mobility movement by making bikes more accessible and putting cyclists at the core of what they do 

Operate in Brussels, Ghent and Antwerp 

Part of the D’Ieteren Group 

Mobilexpense customer since January 2023


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